Shipping
You are purchasing a handmade-to-order product directly from the manufacturer. Because we need a little time to get your rub made, we process orders a couple times a week. Since we don’t make it until you order it, we can get a little backed up when things get really busy. So, please be patient with us. Your order should ship within 2-3 business days of order placement. If you need your product sooner, we encourage you to use our global network of over 100 retailers. Our interactive map will help you find your nearest retail store or online retailer.
All of our rubs are handmade in very small batches in our own facility. They are NOT made at a big industrial co-packer (where over 98% of our competition are made) and we do not bulk-produce our rubs. This ensures the freshest, highest quality, and most consistent rubs available anywhere in the world. Our commitment to producing handmade, small batch, and truly artisanal rubs is without peer.
We ship via the USPS Priority Mail and being centrally located near Kansas City, orders are generally delivered in 1 to 3 days of shipping time. We use the US Postal Service for all of our shipping because we’ve compared rates and the USPS offers a dependable, high quality service with the least expensive shipping rates for our customers. Additionally, all orders placed through our shopping cart will also include electronic delivery confirmation, so you’ll be able to track your package on-line as it makes its way to your door.
Our current domestic shipping rates for USPS are as follows:
- $9.95 Flat Rate Priority Mail for US Domestic Addresses and Carts Under $49
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FREE Domestic Shipping for orders over $49
Contact Us for a quote on larger weight shipments.
Returns
Though we are confident you will be extremely pleased with the rubs we produce, we have officially added a 100% Customer Satisfaction Guarantee to Oakridge BBQ’s best business practices. If you are unhappy with a product you receive from us directly, please contact us. A RMA will be issued for you to return the unused portion to receive a full refund or a product replacement, your choice. We take great pride in the rubs we produce and believe it shines through to help elevate your culinary and dining experience and back it up with a 100% Satisfaction Guarantee.
Privacy
Keeping your private information private is very important to us. We actually own and manage the physical equipment that our website and email services run on. Our servers are housed at premier local Data Centers. We do not sell or share customer or email lists with anyone. Ever. We also do not store any credit card information, that way there is never a chance of a data breech. During the course of business we do have to provide your shipping address and email to the shipping company, otherwise they wouldn’t be able to deliver your shipment or tracking info. We occasionally send out updates to our customers and those who have subscribed to our newsletter with important info about new products and promotions.